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Implementation Guide › Introduction › Solution Process › Planning

Planning

The purpose of the planning stage is to identify and quantify all aspects that must be addressed as part of the implementation.

At this stage, the Contract Manager collects business requirements from the Service Catalog Manager to understand the expectations from CA Business Service Insight following a successful implementation. It is important at this stage to understand both the current requirements and future plans to verify that the implementation provides easy and smooth growth and evolution.

According to the defined implementation requirements, the Contract Manager is required to examine the existing related process (if it exists) by reviewing the existing process inputs and outputs. It is necessary at this stage to identify all required information sources and to obtain samples, contracts, output reports, and input sources used to calculate the existing outputs. This information must be carefully specified for the Contract Manager to identify all input needed, so that the expected output can be derived.

At this stage, the Contract Manager examines the Contracts to verify that the Service Catalog and Templates provided as part of the implementation support existing and future needs, and that the current implementation covers all contract areas.

The Contract Manager examines the reports and their formats to verify that all defined measurements are done to be able to produce them with the existing implementation.

The Data Source Expert then examines input data samples per required measurements and calculations provided by the Contract Manager. This allows the Data Source Expert to identify any input issues that need to be addressed, such as custom formats or deficiencies, and determine whether additional data sources are required.

The purpose of this examination is to verify that the sources contain the required information needed to calculate the required Metrics and initial information about the retrieval process, such as methods of communication with the data-sources and data-source structure.