Viewing Remote Sessions › Remote Viewer › Enabling CA Automation Point for Remote Viewing

Enabling CA Automation Point for Remote Viewing

CA Automation Point, through CA AP Remote Manager, allows other computers to view and interact with CA Automation Point remotely. On the workstation that is running CA Automation Point, CA AP Remote Manager manages the connections to the remote workstations that are running the Remote Viewer. For more information, see the CA Automation Point Installation Guide for instructions on installing the Remote Viewer.

To properly enable CA Automation Point for remote viewing, you first need to verify that TCP/IP is working by performing the following steps:

1. Try to ping the workstation from a command prompt by entering the following command:

   echo %computername%
   

   The name of your computer is returned.

2. Enter the following command:

   ping name
   

   where name is the name returned in the echo command. Ping returns an echo of "Reply from ip-address."

   If there is no reply, you should install TCP/IP from the Windows installation process before proceeding. TCP/IP must be installed and configured on the computer for the Remote Access feature of CA Automation Point to work.

3. Press Ctrl+Break to exit ping.