|
|
|
Another decision that an individual contact must make is whether to allow Notification Manager to use the forwards of the contacts that it forwards to.
To continue with the same example, a decision Joe must make when forwarding to Mary is whether to allow Notification Manager to use the forwards that Mary has specified for her personal schedule. If Joe does not allow Notification Manager to use Mary's forwards and it cannot find any other methods to notify Mary, the attempt to notify Mary is considered to have failed and Notification Manager uses Mary's escalation (provided that Joe allows it). If Joe does not allow Notification Manager to use Mary's escalation, Notification Manager considers the forward to Mary to have failed and proceeds as appropriate.
| Copyright © 2012 CA. All rights reserved. |
|