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Priority Forwarding

Extending the concept of backup methods discussed previously, you can use priorities to make sure that Notification Manager tries multiple people anytime there is a problem, but tries them in a different order, depending on the time.

For example, you can define three schedule entries for the payroll administrator that cover 8:00 a.m. to 5:00 p.m., Monday through Friday, assigning them priorities of 3, 2, and 1. Then, you make the priority 3 time block forward to Joe, the priority 2 time block forward to Susan, and the priority 1 time block forward to Tracy. Next, you create three schedule entries that cover 5:00 p.m. to 8:00 a.m., Monday through Friday, and forward to Susan from the priority 3 time block, Tracy from the priority 2 time block, and Joe from the priority 1 time block.

When Notification Manager needs to notify the payroll administrator between 8:00 a.m. and 5:00 p.m. on Monday through Friday, it tries to notify Joe, then Susan, then Tracy. If it needs to notify the payroll administrator between 5:00 p.m. and 8:00 a.m. on Monday through Friday, it tries Susan, then Tracy, then Joe.