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Notification Manager allows you to forward notification to a predetermined contact in the event that the primary contact is unavailable. This feature is useful for situations that are planned to occur on a regular basis, or for last-minute schedule changes that require one contact to cover for another.
For example, Joe may be the person who is primarily responsible for the payroll application, but he wants to go on vacation. You have over 100 CA Automation Point rules that make calls to Notification Manager to contact Joe for problems with this application. Do you have to change them all? No. Joe can simply forward them to another contact. When Notification Manager is told to notify a contact, it looks at the method it is supposed to use. If that method is to forward to another contact, Notification Manager looks at the schedule of that other contact for the method to use.
Forwarding can also be used to handle lunch breaks, meetings, travel times between home and office, or anything that involves one person needing to hand over responsibility for something to another person for awhile. With forwarding, each person can maintain an individual, personal schedule of notification methods. In other words, when Joe forwards his calls to Mary from 12 p.m. to 1 p.m. for his lunch break, he does not need to know how to notify Mary during that time. He simply forwards his calls to her and Notification Manager looks up how to notify Mary, based on her schedule.
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