|
|
|
Because a contact may have a standard weekly schedule, Notification Manager provides you with day of the week (DOW) scheduling using time blocks. This allows you to input time entries that do not vary from week to week. The time blocks may only have a single start and stop time but can cover any number of the days of the week.
For example, Tim takes his lunch break from 12:00 p.m. to 1:00 p.m., Monday through Friday. In this case, use a single time block to specify his lunch breaks. As another example, Veronica has her planning meetings every Tuesday and Thursday from 9:00 a.m. to 11:00 a.m. Again, specify her schedule with a single time block. On the other hand, if Veronica's planning meetings were from 9:00 a.m. to 11:00 a.m. on Tuesday, but from 10:00 a.m. to 12:00 p.m. on Thursday, you would have to use two different time blocks because the start and stop times are different. The completed DOW schedule consists of entries telling Notification Manager what to do on a certain day or days of the week.
On the other hand, if you have a special assignment that changes how you should be contacted on a particular Tuesday, you would not want to change the time entries for Tuesday to handle that special event. Notification Manager provides date scheduling to make it easy to override the Tuesday schedule with a schedule that is specific to the Tuesday that falls on a particular date. Note that the date schedule does not replace the day of the week schedule. In this case, Notification Manager uses the methods specified for the specified date, and then if those fail, the methods for Tuesday.
| Copyright © 2012 CA. All rights reserved. |
|