Previous Topic: Notification Manager Concepts

Next Topic: Overrides


Backup Methods

Notification Manager makes it possible to notify contacts through several different methods, one after another. If the initial notification attempt fails, Notification Manager reverts to backup methods (which you have defined) to notify the contact.

Suppose that Joe is responsible for the very important payroll application. Notification Manager makes it easy to ensure that every possible means of contacting Joe is used.

Note: If the current time is within the time(s) covered by a schedule entry, the time is said to be active; otherwise, it is said to be inactive.

If you want Notification Manager to use more than one method when attempting to notify Joe, simply define multiple schedule entries covering the same period of time and assign a different method to each one. For a very important application, you can tell Notification Manager to try to contact Joe by phone whenever possible (for the reasons covered previously), but you would also want to tell it to use a pager if Joe cannot be notified by phone.

Another reason to use backup methods is when you cannot be certain where to contact a person at a particular time. For example, Joe leaves the office between 4:00 p.m. and 6:00 p.m. each day to make his one hour commute home. In that case, you would want Notification Manager to try to notify Joe:

Notification Manager will then try to notify him in all three places from 4:00 to 6:00. When you tell Notification Manager to use backup methods, it provides you with a means, called priority, of telling it which method to try first.