Using Notification Services › Configuring Call Progress Analysis (CPA) Parameters

Configuring Call Progress Analysis (CPA) Parameters

The Dialogic voice cards provide built-in call progress analysis (CPA) parameters. With assistance from Dialogic or CA Technical Support, you can modify the CPA parameters to optimize the voice card performance and operation.

Note: Dialogic reserves the right to add, delete, or modify CPA parameters without notice.

You can modify CPA parameters permanently, using the Configuration Manager.

WARNING! When permanently modifying CPA parameters, be aware that:

• The VOX environment can operate unpredictably if you change parameter settings improperly. (If you need help, contact Technical Support at http://ca.com/support.)
• The Dialogic voice card requires that you restart the notification server workstation on which you make parameter changes. (Restarting is necessary for the changes to take effect.)

You should be extremely careful when making changes to CPA parameters because incorrect parameter combinations can have an adverse effect on the functionality of all CA Automation Point notification services. We strongly recommend that you do not make changes to CPA parameters without first consulting with CA Technical Support.

To configure CPA parameters from a Configuration Manager client, ensure that the Configuration Manager client is connected to a notification server. From the Configuration Manager main window, choose Expert Interface, Notification Services, Voice, Call Progress Analysis Parameters. The Call Progress Analysis Parameters –EngineDefault dialog displays automatically open to the Sets property sheet.

This dialog is discussed in the following sections.