Using Notification Services › Introducing the VOX Environment › VOX Environment Features › Call Progress Analysis Customization

Call Progress Analysis Customization

The Call Progress Characterization (CPC) program accurately determines the cadence of both ringing and busy signals. You can insert the information that the CPC program provides into call progress analysis (CPA) variables using the CA Automation Point Configuration Manager, enabling you to customize the VOX environment call progress analysis for your environment.

For more information, see Configuring Call Progress Analysis (CPA) Parameters in this chapter.

Note: The VOX environment supports Dialogic voice cards. The CPC program is available from Dialogic.