CA RiskMinder Administration Guide › Troubleshooting RiskMinder Errors › User Data Service Errors

User Data Service Errors

Problem:

I have created and activated an organization by using the Administration Console, but when I try to perform any RiskMinder configurations, I see the following error:

Organization not found.

Cause:

The possible causes might be:

• You started the RiskMinder Server service before you started UDS.
• You are trying to perform the task for a new organization that you created, but did not refresh the RiskMinder Server cache.

Solution:

Do the following:

1. If you started RiskMinder Server before UDS, then the RiskMinder Server logs indicate that the server was unable to connect with UDS. Always start the application Server (UDS) first, and then start the RiskMinder Server service.
2. Refresh the RiskMinder Server Cache.

   When you create a new organization by using Administration Console, always restart the RiskMinder Server cache.

Note: See "Creating and Activating Organizations" for more information.

Problem:

While searching for users and administrators, I see the following error message:

There was an internal server error while communicating with User Data Service. Please contact your Administrator.

Cause:

There might be too many users to be searched under given organization(s). As a result, the operation did not complete within the specified timeout.

Solution:

Do the following:

1. Log in to Administration Console as an MA.
2. Navigate to Services and Server Configurations, Administration Console, and then UDS Connectivity Configuration page.
3. On the Connectivity Configuration page:
   1. Increase the value of the Connection Timeout field.
   2. Increase the value for the Read Timeout field.
4. If the preceding steps do not work, then change the search criteria to narrow down the expected search results.