CA RiskMinder Administration Guide › Troubleshooting RiskMinder Errors

Troubleshooting RiskMinder Errors

This appendix describes the troubleshooting steps, which will help you resolve the errors that you might face while using RiskMinder. The troubleshooting topics are classified based on different RiskMinder components, as follows:

Before you perform any troubleshooting tasks, check the RiskMinder log files to see if there were any errors. By default, all the log files are saved in the following directory:

Windows:

<install_location>\Arcot Systems\logs\

UNIX-Based:

<install_location>/arcot/logs/

The following table lists the default log file names of the RiskMinder components.

RiskMinder Component	File Name	Description
RiskMinder Server	arcotriskfortstartup.log	This file records all the start-up (or boot) actions. The information in this file is very useful in identifying the source of the problems if the RiskMinder service does not start up. All requests processed by the server.
RiskMinder Server	arcotriskfort.log	This file records all requests processed by the Server after its startup.
Administration Console	arcotadmin.log	This file records the Administration Console operations.
User Data Service	arcotuds.log	This file records the User Data Service (UDS) operations.

Note: See "RiskMinder Logging" for detailed information on the RiskMinder log files.