CA RiskMinder Administration Guide › Managing Cases › Case Management Workflows › Fraud Analysis

Fraud Analysis

The gist of the fraud analysis workflow for transactions by Fraud Analysts is as follows:

• FAs can search for transactions based on criteria, such as Transaction Date, Secondary Authentication Status, Transaction type, Risk Advice and Case Status. For more information, see "Step 1: Viewing Transactions Summary":
  • All transactions are initially shown in the Transaction Summary view.
  • Initially, all transactions have the Case Status of New.
  • The list of transactions can be exported to a .csv file for processing in Microsoft Excel.
• The FAs can click a case to view its details. For more information, see "Step 2: Viewing Case Details".
• The FAs can also search for all transactions that are similar to a case. For more information, see "Step 3: Viewing Similar Transactions".
• If they find suspect transactions and potential fraud patterns during their analyses, FAs can mark the transactions for further investigations by CSRs. For more information, see "Step 4: Marking Transactions for Further Investigation".