CA RiskMinder Administration Guide › Overview of the Administration Console › Supported Roles › Custom Roles

Custom Roles

As an MA, you can also create new administrative roles that inherit a subset of privileges from one of the following pre-defined parent roles:

• Global Administrator
• Organization Administrator
• User Administrator

These roles are called custom roles, and are derived by disabling some of the default privileges associated with the parent role. For example if you need to disable the "Organization Creation Privilege" for a GA, then you can create a custom role by disabling this privilege.

If you create a custom role, then it becomes available as a role option when you create or update an administrative account. In addition to creating custom roles, you can also update and delete them.

In addition to the custom roles that you can create, RiskMinder is also shipped with three pre-defined custom roles that are required for Case Management. These roles include:

• QM: The Queue Manager role has the required privileges to supervise cases.
• CSR: The Customer Support Representative role has the required privileges to work on cases and attend inbound calls from the end users, if required.
• FA: The Fraud Analyst role has the required privileges to analyze cases to find hidden trends and patterns.

See Working with Custom Roles for more information on working with these custom roles. See Managing Cases for more information on Case Management roles.