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Troubleshooting › Identify Impacted Networks from a Server Incident › Identify Users and Networks Impacted by an Incident

Identify Users and Networks Impacted by an Incident

To see the networks and user groups affected, follow this procedure:

  1. Click the link for an incident on the Server Incidents page to display more details about the incident:

    Click the incident to display its details.

  2. Click the plus icon next to the Unrelated link to see the unaffected networks:

    Click the link to view unaffected networks.

  3. To understand the specific users that were affected by the incident, click Explore.
  4. Click the Impacted Users tab to see a list of the IP addresses and host names (if available) for all the users who were accessing the application/server at the time of the incident.
  5. Close the Impacted Users report and click Links: Engineering to see the total number of users at the time the incident occurred and how the problem might have impacted the volume of users.

    The Components Report page opens.

  6. Click QoS on Show Me menu.
  7. Scroll down to the Users view to see a visual representation of the number of users over time.

    Example of Users chart.

  8. Click Settings and select a network to see the users on a specific network.