Operations

Typically end users and business management report performance problems to operations centers and support teams in one of three ways:

There is a performance issue with an application.
There is a performance issue with a network.
There is a performance issue with a server.

The Operations page uses a simple and straightforward method for working directly with reports of performance problems. When performance problems are reported, it is important to gather the following problem information from the person reporting the issue:

Name of application and the server exhibiting performance problem
Location and/or IP address of end user, local or remote office location, so that the network they are on can be identified
Time performance problem was first noticed, and if problem is continuing
History of performance problem -- does it seem to be recurring--several times a day, same time on different days, always at the end of the month?
Any other performance issues that the use believes might be related -- other applications or servers slow