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Upgrading the Product › Troubleshooting › Failed to Remove Portions of the Previous Installation

Failed to Remove Portions of the Previous Installation

If the upgrade executable does not complete and the “Failed to remove portions of the previous installation” message appears, follow these instructions:

  1. Cancel out of the upgrade script using the Cancel button.
  2. After all instances of the upgrade script end, reboot the server that you were upgrading.
  3. Launch the upgrade script again.