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Data Monitoring - Application Performance OLAs

View and manage performance OLA thresholds to define the expected levels of service for a user-defined application across one or more groups of client networks. The management console provides a default OLA to measure application performance across all networks that do not have an assigned network type A group of networks that share the same physical access to the application. For example, all of the subnets at a remote site would share the same WAN link to the data center..

Frequently Asked Questions

• Why should I add performance OLA thresholds? If you have assigned network types to your networks, the management console can monitor compliance with performance OLAs across each network type using appropriate performance OLA thresholds, and provide more accurate reporting. Unlike performance thresholds which indicate when application performance across a network is Normal, Minor (yellow), or Major (orange), a performance OLA calculates whether the application performance meets the required operational level. Remember, a performance management threshold tells you whether an application is performing normally, and a performance OLA tell you whether the application is performing within acceptable boundaries. In most cases, you do not want to know that an application is performing normally to find that its performance is unacceptable.
• Which applications should have a performance OLA? As a best practice, CA recommends creating an application performance OLA for user-defined applications that represent the largest (or most constant) amount of traffic to each site to get more observations and statistical significance. You cannot set operational levels for system-defined applications.

More information:

Group Client Networks by Network Type