Monitoring with Riverbed Steelhead › Troubleshoot a Monitoring Device

Troubleshoot a Monitoring Device

Troubleshoot a monitoring device to resolve missing report data for a particular network segment.

When adding a monitoring device, synchronize the monitoring device to establish communication between the monitor and the management console. After you add a monitoring device, it can take up to 10 minutes to report optimized application performance on a network segment.

If the management console does not display segmented application data, troubleshoot each segment:

• WAN network segment:
  • View the Steelhead Receiver statistics to verify that the monitoring device has active sessions on the Steelhead monitor feed.
  • Open the Standard Monitor Properties to verify that the Monitor NIC that receives Steelhead-optimized traffic has the correct In-Path IP address of the Steelhead appliance in the data center.
  • Take a packet capture from the monitoring device Monitor port and verify that it contains the MAC address of the Steelhead appliance.
• Server network segment.
  • View the SPAN Receiver statistics to verify that the monitoring device in the data center has active sessions on the Packet Mirror monitor feed.
  • Open the Standard Monitor Properties to verify that the Monitor NIC that receives unoptimized server traffic is a Packet Mirror data source.
• Client network segment.
  • View the SPAN Receiver statistics to verify that the monitoring device in the branch location has active sessions on the Packet Mirror monitor feed.
  • Open the Standard Monitor Properties to verify that the Monitor NIC that receives unoptimized client traffic is a Client Segment Monitor data source.