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Monitoring with a CA Standard Monitor › Troubleshoot a CA Standard Monitor › Troubleshoot the CA ADA Monitor Service › Take a Packet Capture

Take a Packet Capture

Use PacketMon to take a packet capture of the TCP packets received by the monitor port on the CA Standard Monitor, and examine the packet header and contents.

PacketMon is the only packet sniffer certified for installation on a CA Standard Monitor or Standalone management console. To avoid conflicts with the packet capture driver, do not install any other packet sniffers, including Wireshark, on the monitor.

Follow these steps:

  1. Install PacketMon on the monitor.
  2. After the installation completes, start PacketMon.
  3. In PacketMon, click Start to begin the packet capture.

    If no results appear or if UDP/Unknown packet types appear, the SPAN is misconfigured or the network tap was not installed correctly. Verify the SPAN configuration or the network tap, and take another packet capture.

  4. When valid TCP packets are returned, start the CA ADA Monitor service.