Monitoring Device Administration › Manage Monitoring Device Incidents

Manage Monitoring Device Incidents

Manage monitoring device incidents to ensure that your monitoring devices are working properly. By default, the management console opens a monitoring device incident if:

• The management console does not receive data from a monitoring device for 15 minutes. For example, if a Cisco WAE is assigned to a CA Multi-Port Monitor, and the Cisco WAE stops generating response time data, after 15 minutes the management console creates a monitoring device incident for the Cisco WAE. Assuming the CA Multi-Port Monitor continues to process response time data on at least one of its logical ports, the management console does not create a monitoring device incident for the CA Multi-Port Monitor.
• A CA Standard Monitor or CA GigaStor cannot process more than 5 percent of the packets it receives.
• The management console cannot contact a CA Standard Monitor or CA Multi-Port Monitor for 5 minutes.

To notify the owner of a monitoring device about an incident, assign an incident response to a monitoring device.

When the condition that triggered a monitoring device incident no longer exists, the management console automatically closes the monitoring device incident. Therefore, you do not need to acknowledge monitoring device incidents.

Note that the CA Multi-Port Monitor performs some self-monitoring and can alert you to conditions that potentially affect its performance by sending SNMP trap notifications.

More information:

Assign a Monitoring Device Incident Response