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Summary of Administrative Privileges

The following table summarizes the privileges available to the three supported levels of administrators using which you will create a custom role.

The column name acronyms used in the table are:

Note: The + sign indicates the actions (or privileges) that are available to the specified level of administrator.

Privilege

GA

OA

UA

Organization Management Privileges

See "Managing Organizations" for more information on the tasks related to these privileges.

Create Organization

+

*

*

Update Organization

+

+

*

Update Organization Status

+

+

*

List Organizations

+

+

+

Retrieve Default Organization

+

+

+

Delete Organization

+

+

*

Account Type Management Privileges

See "Configuring the Account Type" for more information on the tasks related to these privileges.

Create Account Type

+

*

*

Update Account Type

+

+

*

Delete Account Type

+

*

*

Administrator Management Privileges

See "Managing Administrators" for more information on the tasks related to these privileges.

Create Administrator

+

+

*

Update Administrator

+

+

+

Delete Administrator

+

+

*

User Management Privileges

See "Managing Users" for more information on the tasks related to these privileges.

Create User

+

+

+

Update User

+

+

+

Update User Status

+

+

+

List Users

+

+

+

List Users for Account

+

+

+

Get User Status

+

+

+

Set User Custom Attributes

+

+

+

Search Users

+

+

+

Get User Details

+

+

+

Get PAM

+

+

+

Set PAM

+

+

+

Delete User

+

+

+

User Account Management Privileges

Create User Account

+

+

+

Update User Account

+

+

+

List User Accounts

+

+

+

Retrieve User Account

+

+

+

Delete User Account

+

+

+

Cache Management Privileges

See "Refreshing the Cache" for more information on the tasks related to these privileges.

Refresh System Cache

+

*

*

Refresh Organization Cache

+

+

*

View Global Cache Refresh Request

+

*

*

View Organizational Cache Refresh Request

+

+

*

Email and Telephone Type Privileges

See "Configuring Email and Telephone Type" for more information on the tasks related to these privileges.

Add Email/Telephone Types

+

+

*

Update Email/Telephone Types

+

+

*

List Email Types

+

+

+

List Telephone Types

+

+

+

Basic Authentication Privileges

See "Specifying Basic Authentication Policy Settings" for more information on the tasks related to these privileges.

Update Global Basic Authentication Policy

+

*

*

Update Organization Basic Authentication Policy

+

+

*

Encryption Privileges

See "Configuring Attribute Encryption" for more information on the tasks related to these privileges.

Configure the Encryption Set Selected

+

+

*

List Configured Attributes for Encryption

+

+

*

Case Management Privileges

See "Managing Cases" for more information on the tasks related to these privileges.

Manage Queues

+

+

*

Rebuild Queues

+

+

*

View Queue Status

+

+

*

Work on Cases

+

+

+

Manage Inbound Calls

+

+

+

Analyze Transactions

+

+

+

CA Risk Authentication Configurations

See "Managing Global Configurations" and "Managing Organization-Specific CA Risk Authentication Configurations" for more information on the tasks related to these privileges.

Create Ruleset

+

+

*

Assign Ruleset

+

+

*

Assign Channel and Configure Default Account Types

+

*

*

Manage Miscellaneous Configurations (global level)

+

*

*

Manage Miscellaneous Configurations (organization level)

+

+

*

Model Configuration (global level)

+

*

*

Model Configuration (organization level)

+

*

*

Configure CA Risk Authentication Callouts

+

+

*

Migrate to Production

+

+

*

Rule Management Privileges

See "Managing Global Configurations" for more information on the tasks related to these privileges.

Evaluate Risk

+

+

+

List User Device Associations

+

+

+

Delete User-Device Associations

+

+

+

Manage List Data and Category Mappings

+

+

*

Rules and Scoring Management

+

+

*

Post Evaluate

+

+

+

Other Privileges

Get QnA Attributes

+

+

+

Get QnA Values

+

+

+

List Arcot Attributes

+

+

*

List Repository Attributes

+

+

*

Perform QnA Verification

+

+

+

Bulk Upload

+

+

*

View Bulk Upload Requests

+

+

*

Report Privileges

See "Generating Case Management Reports" and "Managing Reports" for more information on the tasks related to these privileges.

View My Activity Report

+

+

+

View User Activity Report

+

+

+

View User Creation Report

+

+

+

View Organization Report

+

+

*

View Administrator Activity Report

+

+

+

Risk Detail Activity Report

+

+

+

View Advice Summary Report

+

+

+

View Exception User Report

+

+

+

View Rules Configuration Report

+

+

*

View Rules Data Report and Category Mappings

+

+

*

Case Activity Report

+

+

*

Average Case Life Report

+

+

*

False Positives Report

+

+

+

View Fraud Statistics Report

+

+

+

Rule Effectiveness Report

+

+

+

Reports Summary

+

+

+