Getting Started with CA ARCserve D2D On Demand › CA ARCserve D2D On Demand User Interface › Support and Community Access Taskbar

Support and Community Access Taskbar

The Support and Community Access taskbar section of the home page provides a means to initiate the various support-related functions.

To avoid any delays in response and help ensure that your communication is routed to the proper destination, it is important to know and understand which of these sites are used for which functions.

For example:

• If you discover a bug in the product, you should select the CA Support link and post the problem there. By doing this, the CA Support team can directly assist you in resolving your problem in a productive and efficient manner.
• If you are seeking any product-related advice, such as the best settings to protect your environment, you should select the User-Community Discussions link and post the question on the CA ARCserve D2D On Demand Google Group to see if the experts in the community can provide a good answer. By doing this, you can interact with other users in similar working environments and establish an open communication for sharing ideas and advice.
• If you have a suggestion or idea for improving the product for the next release, you should select the Provide Your Feedback to Development link and post your idea on the Get Satisfaction site. By doing this, you can interact directly with the CA Technologies development team to work together to improve the product and help make it better for you.
• If you just want to get the latest news and information about the CA ARCserve D2D On Demand product from the CA Technologies product management team, you should select the Expert Advice Center link.

Videos

Provides access to view various CA ARCserve D2D On Demand-related videos. These videos are for basic CA ARCserve D2D On Demand features and procedures. You can specify the default preference for accessing and viewing these videos from either YouTube or CA Support. For more information about setting your default viewing preference, see Specify General Preferences.

CA Support

Provides access to "One Stop Support" from where you can resolve issues and get important product information.

Provide Your Feedback to Development

Provides access to the CA ARCserve D2D On Demand Development team (using the Get Satisfaction website) from where you can view Frequently Asked Questions, ask your own questions, share ideas, and report any problems.

Note: Available in English only.

User-Community Discussions

Provides access to interact with the CA ARCserve D2D On Demand online community and be part of the CA ARCserve D2D On Demand User Group. This group allows you to share your CA ARCserve D2D On Demand experiences with other users.

Note: Available in English only.

Expert Advice Center

Provides access to the ARCserve Expert Advice Center which is a convenient landing page from where you can then access Tips and Tricks from the CA ARCserve D2D On Demand Development team (blogs), product information, group discussions, official CA Support, and other valuable CA ARCserve D2D On Demand-related information.

Social Networking

Provides access to Twitter and Facebook for CA ARCserve D2D On Demand-related social networking.

If you do not want to display these social network links on the home page, you can specify this preference. For more information about setting your social network display preference, see Specify General Preferences.

Live Chat

Provides real-time monitoring and live help/support. Lets you optimize intelligent conversation between you and the CA ARCserve D2D On Demand Technical Support team, allowing you to address your concerns and questions immediately, while still maintaining access to the product. Upon completion of the chat session, you can send a transcript of the chat to your email address.

Note: You may need to add the Live Chat link to your Trusted sites.