Frequently Asked Questions (FAQ)

This section contains the following topics:

File Copy Related FAQ

The following frequently asked questions are related to the File Copy feature:

Can I restore data if I lose the encryption password?

No. To restore encrypted data that was backed up, you must provide the proper encryption password.

What is the maximum file size that can be backed up/restored (for example large Outlook PST files, CAD files, video broadcast files)?

There is no limitation for the file size that can be backed up or restored using CA ARCserve D2D On Demand (for example large Outlook PST files, CAD files, video broadcast files).

Are there any preset files/folders which will not be deleted during a File Copy – Delete Source job?

Yes. CA ARCserve D2D On Demand will exclude deletion of all system state files and application files and folders during a File Copy – Delete Source job. CA ARCserve D2D On Demand only supports Microsoft Exchange and SQL Server and the list of application files is obtained by querying the VSS writers.

Does a File Copy job copy data directly from the local source disks?

A File Copy job will mount the CA ARCserve D2D On Demand backup disks and it will then copy the data. It does not actually read from the local source disks.

The minimum size for a block-level incremental (BLI) backup is 64K. Does this mean that for any file size less than 64K, CA ARCserve D2D On Demand will copy the entire file?

Yes. The granularity limit for block-level incremental backups is set for 64K.

Can a File Copy job and a Backup run simultaneously?

Yes. CA ARCserve D2D On Demand allows both jobs to be run at the same time.

During a File Copy job, will the stub files be copied again?

No. During a File Copy job, CA ARCserve D2D On Demand will ignore the stub files and not copy them again.

Does every File Copy job initiate a VSS snapshot like a regular CA ARCserve D2D On Demand Backup job?

No. The VSS snapshot is performed only during a Backup job and not during a File Copy job.

If a File Copy – Delete Source job deletes files, will I be able to perform a BMR from the file copy destination?

No. You just need to perform a restore from the file copy destination. The files that are deleted are only deleted from the source, and not from the recovery point. The recovery points contain the full volume information necessary to perform a complete BMR.

For a File Copy job, is the Delete Source option enabled by default?

No. This option is selected by you when you add a policy.

Encryption Related FAQ

The following frequently asked questions are related to the Encryption feature:

If I change the encryption type or the encryption password and the maximum number of recovery points are then reached, what happens?

The image consolidation during backups will continue as usual for images with the older password. When the remaining oldest image is the last Full Backup with the old password, that Full Backup will be deleted.

If I enter a new encryption password, will the old encryption password be asked for first?

No. CA ARCserve D2D On Demand will immediately apply the new password and no longer request the old password.

What happens to data which is already encrypted either using Windows Encrypting File System (EFS) or a third-party encryption system?

For Windows EFS encryption, CA ARCserve D2D On Demand will write in encrypted format used in the EFS and BitLocker format.
For third-party-encryption, it depends on the technology. If volume encryption is enabled or locked, CA ARCserve D2D On Demand will not be able to read it and will generate an error.

Updates Related FAQ

The following frequently asked questions are related to the Updates feature:

Can I use scripted information for specifying Updates proxy settings?

Yes. You can select the "Use Browser Settings" option on the Proxy Settings dialog to inherit the browser proxy settings (accessed from the Updates Preferences).

Can I use a workstation node as an Updates staging server?

Yes. Your workstation node can be used as a staging server for downloading CA ARCserve D2D On Demand updates.

Can I manage/operate Updates centrally or do I need to configure each node separately (one by one)?

No. You must configure each node individually for Updates.

Does an Updates staging server need a separate CA ARCserve D2D On Demand license if I am not using any CA ARCserve D2D On Demand functions on this staging server?

No. If you are not using CA ARCserve D2D On Demand for any function other than just as an Updates staging server, you do not need to have a separate CA ARCserve D2D On Demand license for the staging server.

Exchange Granular Restore FAQ

The following frequently asked questions are related to the Exchange Granular-Level Restore feature:

Is an Exchange search limited to the email subject or can I search on attachments?

The most granular-level search that CA ARCserve D2D On Demand can perform is for an email subject.

Can I only restore mail objects for granular-level restore or can I also restore such objects as contacts or calendars?

CA ARCserve D2D On Demand allows you to only restore mail objects (mailboxes, mailbox folders, or mail).

Can I restore an entire mailbox and will it overwrite the existing data in the mailbox store?

Yes you can restore an entire mailbox and it will not overwrite the existing data in the mailbox store.

Tell Technical Publications how we can improve this information