Troubleshooting CA ARCserve D2D On Demand › CA ARCserve D2D On Demand Service could not be started because of port conflict

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CA ARCserve D2D On Demand Service could not be started because of port conflict

The port being used by CA ARCserve D2D On Demand may conflict with the default port being used by Tomcat. This conflict will cause Tomcat to fail when CA ARCserve D2D On Demand is started before it. To remedy this problem, you can change the Tomcat default port as follows:

  1. Access the CA ARCserve D2D On Demand Monitor, click the Advanced option, and select Stop Service.

    The CA ARCserve D2D On Demand Web Service is stopped.

    Tray Monitor, Advanced Settings, Stop Service

  2. Access the Tomcat server.xml file to edit/configure the behavior of Tomcat.

    The Tomcat server.xml file is located in the following folder structure:

    C:\Program Files\CA\ARCserve D2D On Demand\TOMCAT\conf
  3. Locate the <Server> tag inside server.xml file.

    Server.xml File. The <Server> field is highlighted.

  4. Edit the <Server> tag as follows:

    From:

    <Server>

    To:

    <Server port="8015" shutdown="SHUTDOWN">

    Server.xml file. The field to modify is highlighted.

  5. Save and close the server.xml file.

    The command to shut down Tomcat has now been configured so that it must be received by the server on the named port (8015).

  6. Access the CA ARCserve D2D On Demand Monitor, click the Advanced option, and select Start Service.

    The CA ARCserve D2D On Demand Web Service is started.