Used to track relationships between orgs, ticket attr's and svc types. Used for SLA management.
|
Field |
Data Type |
Reference |
Remarks |
|---|---|---|---|
|
active |
INTEGER |
Active_Boolean_ Table::enum |
Specifies the status of the contract, as follows: |
|
contract_num |
nvarchar(50) |
|
Identifies the Contract ID. |
|
del |
INTEGER |
Active_Boolean_ Table::enum |
Specifies the Deleted flag, as follows: |
|
dflt_chgcat_st |
nvarchar(30) |
Service_Desc::code |
Defines the default service type for the change category. |
|
dflt_cnt_st |
nvarchar(30) |
Service_Desc::code |
Defines the default service type for the end user. |
|
dflt_isscat_st |
nvarchar(30) |
Service_Desc::code |
Defines the default service type for the issue category. |
|
dflt_nr_st |
nvarchar(30) |
Service_Desc::code |
Defines the default service type for the asset. |
|
dflt_pcat_st |
nvarchar(30) |
Service_Desc::code |
Defines the default service type for the request area. |
|
dflt_pri_st |
nvarchar(30) |
Service_Desc::code |
Defines the default service type for the priority. |
|
expiration |
INTEGER |
|
Specifies the Contract expiration date. |
|
id |
INTEGER |
|
Primary key of this table. |
|
last_mod_by |
byte(16) |
ca_contact::uuid |
Specifies the UUID of the contact who last modified this record. |
|
last_mod_dt |
INTEGER |
|
Identifies the timestamp of when this record was last modified. |
|
nx_desc |
nvarchar |
|
Specifies descriptive information. |
|
org_svc_type |
nvarchar(30) |
Service_Desc::code |
Defines the service type for the organization. |
|
persid |
nvarchar(30) |
|
Persistent ID (SystemObjectName:id). |
|
svc_advocate |
byte(16) |
ca_contact::uuid |
Identifies the customer advocate for the organizations assigned to the contract. |
|
svc_owner |
byte(16) |
ca_contact::uuid |
Foreign key to the contact_uuid field of the ca_contact table, this is the service desk person responsible for contract. |
|
sym |
nvarchar(80) |
|
Specifies the symbolic name of the contract level. |
|
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All rights reserved.
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