Integrating Multiple Search Engines Using Federated Search

The Federated Search feature extends the capabilities of the CA SDM built-in knowledge base.

When a user performs a knowledge search, the results from the internal knowledge database is augmented with results from the external search engines. We provide out-of-the box search adapter configuration for CA Open Space, Microsoft SharePoint, and Google.
The Federated Search architecture is flexible. Support for other search engines can be added by developing a custom search adapter using the CA Federated Search SDK. The SDK interface provides information and source code samples for Federated Search extensibility.
Information contained in CA SDM tickets and knowledge articles can also be searched with an external search engine. The new Crawler Surface component allows an external search engine crawler to easily discover the CA SDM information. The crawler stores this information in its repository. This indexed information can be searched using Federated Search. Attachments for tickets and knowledge articles is also supported.

Main components of the Federated Search Feature are: