How KPIs Count from Different Session Types

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How KPIs Count from Different Session Types

There are different session types that are defined in the system. The following table shows how KPIs count these sessions:

Note: All predefined KPIs are installed as Inactive. For a KPI to begin functioning in your system, it must be set to Active. Navigate to Service Desk, KPIs on the Administration tab and search for the inactive KPI. Open the KPI and click Activate.

Important! Multiple versions of a KPI with the same name cannot be active at the same time.

Session Type	Session Type Description	Counted by KPIs
Web Client	Web browser session	webSessionCt webConcurrentLicenseCt webConcurrentNonLicenseCt webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt
Java Client	Java client session	webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt
Web Services	SOAP Web services session	webSOAPSessionCt webConcurrentSOAPLicenseCt webConcurrentSOAPNonLicenseCt
Utility	Server utility session	webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt
Portal	Portal session	webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt
Knowledge Chat	Knowledge Chat session	webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt
Mail Server	Mail Server session	webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt
Custom Application	Custom Application session	webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt
PDA Client	PDA Client session	webSessionCt webConcurrentLicenseCt webConcurrentNonLicenseCt webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt
REST Client	REST Web Services Session	webRESTSessionCt webConcurrentRESTLicenseCt webConcurrentRESTNonLicenseCt webConcurrentTotalLicenseCt webConcurrentTotalNonLicenseCt

Example: KPIs calculating user counts

One licensed (that have the Licensed? check box selected) and two unlicensed end users are logged into the web self-service interface and reviewing some announcements.

At the same time five licensed analysts (that have the Licensed? check box selected) are logged into the analyst interface and working on incidents. One of the analysts also logs in to the SOAP Web Services interface.

The webConcurrentLicenseCt KPI shows a count of six, meaning that six licenses are currently being used, irrespective of the number of interfaces each user is using.
The webConcurrentNonLicenseCt KPI shows the count of two, which means that two unlicensed users are logged on to the system, irrespective of the number of interfaces each user is using.
The webSessionCt KPI shows a count of eight, meaning that eight total users are logged in to the CA SDM Web UI.
The webSOAPSessionCt KPI shows a count of one, meaning that one user is logged in to the SOAP Web Services interface.

(Applicable for advanced availability configuration only) Example: KPIs calculating user counts from different nodes

A licensed analyst logs in to the analyst interface from the background server and works on incidents. The same analyst logs in to the analyst interface from the application server. The webConcurrentLicenseCt KPI shows a count of one, meaning that one license is currently being used, irrespective of the number of nodes or servers the user has logged in from.