CA UCF Connector Container: (documentation), (download) - June 21, 2011CA IT PAM Best Practices |
Updated: June 20, 2011 |
This page provides best practices and other links that can help guide you in the installation, configuration and use of CA IT Process Automation Manager (CA IT PAM). Best Practice documents are designed to supplement the existing product documentation. The recommendations provided in the Best Practice documents are based on both in-house testing and on-site experiences, however, you should familiarize yourself with the support and feedback policies regarding the best practices presented here.
Updates to this page - including new documents and revisions to existing documents - are in progress and will occur frequently. Be sure to check this link often for the lastest information.
CA IT PAM provides you with the tools to design, build, orchestrate, manage, and report on automated processes that support IT operators and production environments. It includes the following components:
CA IT PAM Connectors integrate CA and 3rd party products into workflow processes and also provide bridge services from CA/3rd party products to CA products/solutions embedding CA Catalyst. In addition to the Connectors that are provided on the CA IT PAM installation media, the following Connectors are available for download.
Important Note for CA IT PAM r3.0 CP01: The following connectors can be used with CA IT PAM r2.1, r2.2, r3.0 and r3.0 CP01. If you have already installed these connectors in your CA IT PAM instance there is no need to re-install. However, if you are performing a fresh connector install into a CA IT PAM r3.0 CP01 instance, you must use the new connector installers (r1.5), as the prior installer versions will fail.
Additional Connectors will be posted here as they become available. For assistance in using these Connectors, contact CA Product Support.
Beginning with CA Process Automation r3.0 SP1, it is possible to make use of UCF\Catalyst connectors within CA Process Automation. The CA Process Automation UCF-USM connector, together with a patch to the r3.0 SP1, or CA Process Automation r3.1 by itself, allows the surfacing of implemented CRUD functionality for any Catalyst connector into CA Process Automation processes. Users may optionally deploy their UCF\Catalyst connectors outside of CA Spectrum Service Assurance r2.5 by using the CA UCF Connector Container.
CA UCF Connector Container: (documentation), (download) - June 21, 2011The following tutorials are designed to further demonstrate the basic CA IT PAM concepts and functions and should be used in conjunction with the product documentation. Topics include:
To download the tutorials for CA ITPAM r3.0, click here.
To download tutorials for getting started with CA IT PAM click here.
The CA IT PAM Web Service Utilities are a field developed set of utilities designed to simplify interaction and integration with CA IT PAM. The package supports interaction at two levels:
Using these utilities you should be able to initiate, control and track the progress of processes defined to CA IT PAM from the command line or external application very quickly.
To download the User Guide click here.To download the utilities, click here.
Important Note Regarding Support for CA IT PAM Web Services Utilities
Every reasonable effort has been made to test these contents using the available resources, however, the CA IT PAM Web Services Utilities are field developed and are provided as-is. Questions and feedback regarding use of these utilities can be forwarded to ITPAM Best Practices Feedback Link. CA Technologies will make a best effort attempt to assist you in resolving problems. Support will attempt to provide help but, in some cases, may only be able to log the problem for later updates to the CA IT PAM Web Services Utilities.
Additional updates may be made and any discovered defects in the utilites will be corrected or removed as we become aware of issues so you are encouraged to check the latest online copy of a best practice before calling support. There is no formal service level for field utilities. If an FDU problem you encounter has been corrected in a newer GA release of a CA product, support may direct you to that release.
CA has developed a “foundation” set of service management processes based on ITIL and corresponding pre-built workflows using CA’s ITPAM solution, which Customers can use, review and refine to meet their specific requirements. The foundation processes have been built to meet the needs of large, complex organizations; “refinement” to simplify for individual Customer situations may be required. For more information on the "Service Management Content Pack for ITIL" click here.
The following CA IT PAM Best Practices are available for download:
Best Practices for Planning and Managing the CA IT PAM Infrastructure:
CA EEM Backup and Restore Best Practice provides procedures and best practices for backing up an existing CA EEM application instance and restoring it to a new server. A field developed resource kit is provided to simplify the process. Note that the procedures\resource kit do not apply to multiple CA EEM application instances.Best Practices for Using CA IT PAM:
CA IT PAM Best Practices: Using Variables and Data Set Fields - which provides an overview of how datasets are used in CA IT PAM, a discussion of Javascript variables versus dataset fields and guidelines for using and referencing variables and dataset fields in creating CA ITPAM processes.Additional best practices are under development and will be posted when available. Check back to this page for the latest update.
For more information on using CA IT PAM, consult the following links:
See also the documentation provided with other CA products which utilize CA IT PAM. For example:
Related Green Books: