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The information in the Implementation Best Practices can be used to customize or modify the installation in a way that may not have been certified as part of a release cycle in CA's QA labs. You should be aware that problem resolution for issues reported against modified environments may be more difficult and time consuming than issues that are reported against a standard installation or configuration.
Every reasonable effort has been made to test these contents using the available resources. If you experience problems as a result of using the information provided, you may report bugs and provide feedback to CA by opening issues through Technical Support.Standard product support policies and procedures apply to all product functionality that is part of a shipped CA product and covered in the CA product documentation.
For other issues, CA Technical Support will make a best effort attempt to assist you in resolving problems. Support will attempt to provide help but, in some cases, may only be able to log the problem for later updates.
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