Contact Technical Support › Diagnostic Process › Collect Diagnostic Data
Collect Diagnostic Data
The following information is helpful in diagnosing problems that might occur:
- Control statements used to activate your product
- JCL used to install or activate your product
- Attach the output for the capture command of "CAPTURE DIAG0000"to the issue. This will aid the CA Technical Support in resolving the issue.
- Relevant system log or console listings
- Relevant system dumps or product dumps
- List of other IBM or third-party products that might be involved
- Manufacturer, model number, and capacity of your hardware
- Numbers and text of IBM or CA error messages associated with the problem
- Names of panels where the problem occurs
- Listings of all fixes applied to all relevant software, including:
- The date's fixes were applied
- Fix numbers
- Names of components to which fixes were applied
- Short description of the problem
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