With a current release of a browser and without logging in, you have access to a considerable amount of information about the website. This access includes access to FAQs, published solutions (for channel products only), compatibilities, virus signatures, news, CA user group information, and support services, and to perform general Knowledge Base searches.
When you log in, you have for full access to all the services related to your licensed products. These services include published solutions, license keys, newsgroups, Hyper Subscriptions, product and documentation downloads, and issue management. These areas require that you are a registered Support Online user.
If you enrolled at AccountConnect.ca.com, you can log in to Support Online using your AccountConnect digital certificate rather than entering a login name and password. However, this works only on the PC where the digital certificate resides, and only if you are using Microsoft Internet Explorer 5.5 or later. To access Support Online from another PC, or if you are using Netscape Navigator, provide your login name and password.
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