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Integration with CA Service Desk

CA SERVICE DESK Integration for z/OS (CAISDI) is a part of CA Common Services used by CA SYSVIEW for interfacing with CA SERVICE DESK. This integration lets CA SYSVIEW automatically open CA SERVICE DESK requests for unexpected product ABENDs. This integration provides your organization with an instantly recorded notification of the problem. This notification lets you quickly address the problem before causing more serious problems with CA SYSVIEW that could impact your ability to monitor system performance efficiently.

For information about customizing CAISDI to integrate with CA SYSVIEW, see the CA Common Services for z/OS CA Service Desk Integration Guide.