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Step 3 Gather System Assessment

The survey is circulated to users and the results are collected. Respondents are asked to list system problems and to score each of the criteria according to a scheme such as the one used in the following illustration.

Criterion

Assessment of: Purchasing System

Score (avg)

System Criteria

Functionality

Should be able to select alternative suppliers by product cost.

Poor linking to Delivery data prevents effective assessment of supplier delivery performance.

3

Ease of use

Purchase Order confirmation dialog sequence is not intuitive.

1

Response

Purchase Order authorization is often delayed.

2

Availability

It is not possible to enter new purchase orders while delivery notes are being printed.

4

Ease of operation

There are no problems.

3

Ease of Support

Documentation is out of date.

3

Maintainability

This system has been much amended, and further amendment incurs unwanted side effects.

3

Data Criteria

Completeness

More information on Supplier Terms would be useful.

3

Accuracy

Product structures are recorded as a hierarchy only.

3

Timeliness

New products are added very late.

2

Consistency

Common product components are defined differently in cost and manufacturing files for product. See accuracy problem.

4

Presentation

It should be possible to sort purchase order items by delivery date.

2

Reusability

Supplier and Supply Contract are candidates for non-manufacturing purchasing, but only after data problems have been resolved.

 

Conclusion

*Overall Score

3

*See the scoring key in the previous table.