Welcome › Upgrading the Agent to r11.3 SP3 › Upgrade the Agent to r11.3 SP3 on Windows

Upgrade the Agent to r11.3 SP3 on Windows

If you are using CA WA Agent for Windows r11.3 or higher, you can upgrade to r11.3 SP3 using a patch.

Follow these steps:

1. Stop the agent:

   agent_install_path\cybAgent -s
   

   agent_install_path

   Specifies the agent installation directory.

2. Download and unpack the supplied .caz file into a temporary location, such as C:\temp\patch:

   CAZIPXP -u patch.caz
   

   patch

   Specifies the name of the patch file.

   Note: The CAZIPXP utility must reside in the same directory as the .caz file. You can download the CAZIPXP utility from CA Support Online at https://support.ca.com/irj/portal/phpsupcontent?contentID=cb74d332-823b-427e-a6de-811dc2183fb1&fromKBResultsScreen=T.

   The temporary folder contains the necessary files for installing the patch.

3. Apply the patch using the following command:

   installPatch.bat [-licenseAccepted] agent_install_path patch_file patch_id
   

   -licenseAccepted

   (Optional) Accepts the license agreement. The license agreement is not shown.

   Note: Before applying the patch with the -licenseAccepted option, review the license agreement (license.txt) included with the patch files.

   patch_file

   Specifies the archive file that contains the patching files. The file has a ZIP extension on Windows.

   patch_id

   Specifies the ID of the patch that is being applied. The ID is usually the name of the file that is downloaded from CA Support Online.

   Example: installPatch.bat "C:\Program Files\CA\CAWA Agent" patch_windows64.zip RO55422

4. Start the agent:

   agent_install_path\cybAgent -a