Working with Workload Objects › Workload Objects › Agent Groups › Load Balancing

Load Balancing

Load balancing is the technique of balancing agent workload. Load balancing distributes workload evenly within an agent group.

To use load balancing, you need to define agent groups. When you enable load balancing on an agent group, the server allocates work to the agents in one of the following ways:

• Round robin—the server selects one agent after another of the group in a cycle; for example, if there are three agents in the group, the server allocates work to the first, second, and third agents and then starts over again with the first agent.
• Random selection—the server randomly picks an agent of the group.
• CPU usage—the server allocates work to that agent of the group that has the lowest weighted CPU usage at the time the job is submitted.

More information:

Run a Job on an Agent Group for Load Balancing