The CA Service Desk rules sequential data set, which can be a member of a partitioned data set (PDS). The data set contains the rules for when CA WA CA 7 Edition creates requests in CA Service Desk. The SERVDESK rules are read at CA WA CA 7 Edition startup when the SERVICEDESK initialization file statement is processed. The data set is allocated through the SERVDESK DD statement for CA WA CA 7 Edition.
Note: For more information about the format of SERVDESK rules, see the Interface Reference Guide.
Organization
DSORG=PS
DCB=(RECFM=FB,LRECL=80,BLKSIZE=80 * n)
Space Requirements
Size of the file depends on the number of rules coded. The initial recommendation is ten tracks.
DASD Restrictions
None.
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