CAISDI provides a set of services that open CA Service Desk requests from the z/OS environment. CA Technologies products can open the requests directly, or they can be opened on their behalf. The method of opening requests depends on the requirements of each specific product using the interface. Three main components are involved in this interface. Depending on each individual CA Technologies product using CAISDI, one or more of these components is required. We recommend that you install all three components. In the configuration steps, you can decide to configure only the components you currently need.
This service is required for the CAISDI/els (Event Library Support) component of the CA Service Desk integration feature.
Note: For more information about this feature, see the Interface Reference Guide and the CA Common Services Getting Started.
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