/SDESK Command

The /SDESK command opens a request in CA Service Desk. The SERVICEDESK initialization file statement must be present for the command to work.

This command has the following format:

/SDESK,EVENT=xxxxxx[,JOB=xxxxxxxx]

EVENT: Defines the six-character event name to use when building the request for CA Service Desk. The event name must be exactly six characters long and previously defined to the CAISDI/els event library (the event library is defined on the CAISDI/els utility CSDECNTL command DEFINE). EVENT is required and has no default.
JOB: (Optional) Defines a job name or CA 7 job number of a job in the request, ready, or active queues. If JOB is specified, the job information is used to fill in variables in the CAISDI/els event. If a job name is entered, the queues are searched in the order of request, ready, then active.