If the agent job is in a W-AGENT status on the LQ display, this status means that the job is queued to go to the agent, but the agent is not active. Use the following information to help determine what is the agent status.
The CA WA CA 7 Edition command LAGENT shows the connectivity status of the CA WA Agents. The short form of the command only shows the agent name, whether the connection is active, and the host name of the CA WA Agent operating environment. Filter the display by adding the AGENT={name|mask} to limit the display output. A sample of the LAGENT output follows:
LAGENT AGENT=* AGENT Name Active Host WINAGENT YES 99.999.1.999 UNIX_AGENT NO 88.888.0.888 I5OS_DALLAS YES 138.42.4.78 AM NO host.comp.com WA_AGENT YES testsys.zzz.com QAAGNT113 NO qasystem.aaa.com MODEL_OFFICE NO apptest.sss.com TESTMVS NO 111.1.1.11
The LAGENT command has two more formats:
LIST=STATS shows the current statistical information after the last time CA WA CA 7 Edition became active. This information includes details such as the last time an inbound and outbound message was sent, the number of messages sent, received, or queued. If known, this command also shows the CA WA Agent release and maintenance (build) level. This information is useful when reporting problems so that the support staff knows which level of the CA WA Agent is executing in the operating environment. A sample of LAGENT,LIST=STATS follows:
LAGENT,LIST=STATS AGENT=* LIST=STATS PAGE 0001 AGENT Name: WINAGENT Release: Rvv.r Build: nnn HostName: HOST-WINDOWS OSText: Windows XP for x86 Last Outbound: yy.ddd hh:dd:ss Last Inbound: yy.ddd hh:mm:ss Outbound Attempts: 13 Succeeded: 13 Failed: 0 Inbound Attempts: 16 Succeeded: 0 Failed: 0 Outbound Messages: 13 Queued: 13 Purged: 0 Inbound Messages: 16 Queued: 16 Outbound Bytes: 2356 Inbound Bytes: 4288 AGENT Name: UNIX_AGENT Release: Rvv.r Build: nnn HostName: UNIX_BOSTON OSText: Windows XP for x86 Last Outbound: unknown Last Inbound: unknown Outbound Attempts: 15 Succeeded: 0 Failed: 16 Inbound Attempts: 0 Succeeded: 0 Failed: 0 Outbound Messages: 0 Queued: 1 Purged: 0 Inbound Messages: 0 Queued: 0 Outbound Bytes: 0 Inbound Bytes: 0
The other display for LAGENT is LIST=ACCUM. This command displays information about the CA WA CA 7 Edition connection to the agent after the last initialization of the CA IAS Checkpoint file (IASCKPT). This information reflects the same information as LIST=STATS, but for a longer time period.
If using Domain Name Services (DNS) names, both the agent and the system on which CA WA CA 7 Edition executes must be able to resolve the names in question.
If the agent in inactive, it could be that the agent is not active in the operating environment. In that case, start the agent. In the agent path on the operating environment, a status file indicates the status, as known to the agent.
If the agent is active, there could be an issue with the encryption keys mismatching. In this case, examine and reset the encryption keys to help ensure that the keys are the same. CA WA CA 7 Edition issues a CA IAS message like the following:
CAIAS1100I Response code=0000000A, reason=00000008, flags=0000
In the agent logs, you sometimes see error messages that contain the “Bad Padding” error code. These messages sometimes relate to encryption keys.
If the agent is active, but connection to CA WA CA 7 Edition has not been established, examine the firewall between the two (the CA WA Agent and CA WA CA 7 Edition on the mainframe). The firewall sometimes blocks the communications.
Although CA WA CA 7 Edition connects to the CA WA Agent in a “persistent” state, it could be that the job has specified an invalid agent name. If the agent is not defined to CA WA CA 7 Edition, the job fails with a JCL error (R-JCLERR) on CA WA CA 7 Edition. The LQ,LIST=ALL status shows a partial message (the status field is limited to 40 bytes):
Status: IAS SEND_MESSAGE failed, rc=0004, Agent
The CA WA CA 7 Edition browse log (and log data) show the following error message:
SSM0-E8 JOB EROCAG01(0443) NOT SUBMITTED TO EROCAGEN1 -
SSM0-90 SUBMIT ERROR FOR JOB EROCAG01(0443) - EC=E804F600 -
IAS SEND_MESSAGE failed, rc=0004, Agent not found
MCNT=001 FLAGS=34/0C/00/02/00/00/00
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