Contacting CA Support

Before you contact CA Support, try to resolve your problem by reading the guides that were shipped with your software and by using online help. If necessary, contact CA Support for the scheduling product that you are using (CA Jobtrac, CA Scheduler, or CA Workload Automation SE). For online technical assistance and a complete list of locations and telephone numbers, contact CA Support at http://ca.com/support.

Note: Only your local CA Support Center can provide native language assistance. Use English when contacting any North American center.

If you are unable to resolve the problem, have the following information ready before contacting CA Support:

The version of z/OS that you are using.
What occurred.
What you were doing when the problem occurred.
All logs, traces, or messages related to the problem.