Administration Guide › Managing Virtual Environments › VMware vCloud › How to Configure the vCloud Director Management Components › Add a vCloud Director Connection to the Manager › vCloud Server Connection Failed

vCloud Server Connection Failed

Symptom:

After I have added a new vCloud Server connection under Administration, Configuration, the validation of the connection to the vCloud Server failed.

Solution:

The following procedures address the most common issues which can cause a connection failure:

• Verify, if the used vCloud Server connection data (server name, user, password, protocol, port) is still valid. If necessary, update the connection data.
• Verify, if the vCloud Server system is running and accessible.

To update the vCloud Server connection data

1. Click (Add) or (Edit) that is associated with the failed connection.

   The New or Edit vCloud Server dialog appears.

2. Add the valid server name, user, password, protocol, and port. Specify the preferred AIM. Enable Managed Status and click OK.

   The connection data is updated.

3. Click (Validate) in the upper-right corner to validate the new settings.

   If the connection to the vCloud Server cannot be established, continue with the next procedure.

To verify, if the vCloud Server system is running and accessible

1. Open a command prompt on the CA Virtual Assurance manager system and run the following commands:

   nslookup <vCloud Server Name>
   ping <IP Address of vCloud Server>
   

2. Verify the output of the commands to find out whether the vCloud Server has a valid DNS entry and IP address.

   If the vCloud Server is not in the DNS, add the vCloud Server to the Windows hosts file on the CA Virtual Assurance manager system. Continue with Step 3.

   If the vCloud Server is in the DNS, continue with Step 4.

3. Open the hosts file in the %windir%\system32\drivers\etc directory with an ASCII editor and add the following line:

   ipaddress <vCloud Server Name>
   

   Enter the correct IP address and vCloud Server name. For example:

   192.168.50.50 myvCloud
   

4. Click (Validate) in the upper-right corner.

   If the connection to the vCloud Server fails, verify whether the data you gathered according to the requirements for this scenario is still valid.

   Work with the vCloud administrator or VMware support to fix the vCloud Server connection problem.