Administration Guide › Using Rules and Actions › Rules and Actions › Use a Predefined Action Type › List of Predefined Action Types › Set Health State

Set Health State

The Set Rule Health State action type lets you set the health state of a system to any one of the following: Warning, Minor, Major, or Critical.

The Details section of the action definition contains the following fields:

Health State

Specifies one of the following actions:

• Warning
• Minor
• Major
• Critical

Require Approval

Select to specify that the ticket requires approval by a third party.

Note: CA SDM must be configured to use this option.

Auto close ticket on approval/rejection

Select to close the ticket after it is approved or rejected.

Note: CA SDM must be configured to use this option.

Ticket Types

Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:

• Default
• Incident
• Problem
• Request

Note: CA SDM must be configured to use this option.

Templates

Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.

Note: CA SDM must be configured to use this option.