Administration Guide › Using Rules and Actions › Rules and Actions › Use a Predefined Action Type › List of Predefined Action Types › Run Action

Run Action

The Run Action action type lets you run actions.

The Details section of the action definition contains the following fields:

Action Name

Specifies the action.

Event Source

Specifies the source of the action.

Event Message

Specifies the event message.

Rule Name

Specifies the rule for the action.

Server Name

Specifies the server for the action.

Service Name

Specifies the service for the action.

Propagate

Specifies that the action runs against all servers in the service specified in the -service_name option.

Require Approval

Select to specify that the ticket requires approval by a third party.

Note: CA SDM must be configured to use this option.

Auto close ticket on approval/rejection

Select to close the ticket after it is approved or rejected.

Note: CA SDM must be configured to use this option.

Ticket Types

Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:

• Default
• Incident
• Problem
• Request

Note: CA SDM must be configured to use this option.

Templates

Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.

Note: CA SDM must be configured to use this option.