Administration Guide › Using Rules and Actions › Rules and Actions › Use a Predefined Action Type › List of Predefined Action Types › Create Service

Create Service

The Create Service action type lets you organize the servers you monitor into a logical service that reflects the resources required by your business needs.

The Details section of the action definition contains the following fields:

Service Name

Specifies the name of the service.

Server List (comma delimited)

Specifies the list of available servers.

Lower Threshold

Specifies the lower threshold of the service as a whole.

Upper Threshold

Specifies the upper threshold of the service as a whole.

Lag

Defines how often the rule must evaluate as true before the action triggers. Some actions should trigger after a single occurrence, while others should trigger only after a number of occurrences signal a persistent problem.

Priority

Specifies the order in which to execute actions in a single polling cycle.

Require Approval

Select to specify that the ticket requires approval by a third party.

Note: CA SDM must be configured to use this option.

Auto close ticket on approval/rejection

Select to close the ticket after it is approved or rejected.

Note: CA SDM must be configured to use this option.

Ticket Types

Select a valid ticket type from the drop-down list. Depending on your configuration, valid types include:

• Default
• Incident
• Problem
• Request

Note: CA SDM must be configured to use this option.

Templates

Specifies the template to use to create a ticket. Select a template from the drop-down list. Depending on the ticket type selected, the form is populated with corresponding values.

Note: CA SDM must be configured to use this option.