Administration Guide › Using Rules and Actions › Rules and Actions › Configure CA SDM

Configure CA SDM

For CA SDM releases before Version 12.5, configure CA SDM properly with the appropriate ticket status codes, so that you can set your actions to open issues automatically when necessary.

Note: The release number of CA Virtual Assurance and CA SDM need not be the same, as long as the two products do not share a database.

To configure CA SDM

1. Log in to your CA SDM server by typing the following information in your web browser:

   http://servicedesk_servername:8080

   The CA SDM splash screen appears.

2. Enter your user name and password, and click Log In.

   The CA SDM main page appears.

3. Click Administration and expand the Service Desk tree node in the left pane.
4. Select Requests\Incidents\Problems and then Status.

   The Request\Incident\Status List appears.

5. Click Create New.

   A Create New Request Status window opens.

6. Type Approved in the Symbol text box, select Active from the Record Status drop-down list, type APP in the Code text box, and click Save.

   The new request status appears in the list.

7. Type Rejected in the Symbol text box, select Active from the Record Status drop-down list, type REJ in the Code text box, and click Save.

   The new request status appears in the list.

   CA SDM setup is complete and you can now automatically open requests when an action is triggered.