Troubleshooting: vCloud AIM Instance Status Icon Shows Error

Symptom:

After I have added an AIM instance under Administration, Configuration, the status icon shows (Error). Unable to connect to the AIM.

Solution:

The following procedures address the most common issues which can cause a connection failure to the AIM:

To verify if the AIM server system is accessible:

Open a command prompt on the CA Virtual Assurance manager system and run the following commands:
```
ping servername
```
Verify that the output of the commands has a valid DNS entry and IP address for the AIM server.
If the AIM server is not in the DNS, add the AIM server to the Windows hosts file on the CA Virtual Assurance manager system. Continue with Step 3.

If the Server is in the DNS, continue with Step 4.
Open the hosts file in the %windir%\system32\drivers\etc directory with an ASCII editor and add the following line:
```
ipaddress servername
```
Enter the correct IP address and AIM server name. For example:
```
192.168.50.51 myAIM
```
Click (Validate) in the upper-right corner of the AIM Server pane.
If the error status remains unchanged, continue with the next procedure.

To verify if SystemEDGE is running:

Log in to the AIM server and run sysedge.cpl from the %windir%\Program Files\CA\SystemEdge\bin directory.
The SystemEDGE Control Panel appears, showing the running state of SystemEDGE.
Start or restart SystemEDGE.
Wait until the SystemEDGE Control Panel indicates that SystemEDGE is running.
Change to the CA Virtual Assurance user interface, AIM Server pane on the manager system and click (Validate) in the upper-right corner.
CA Virtual Assurance validates the AIM Server connection.

If the error status remains unchanged, verify that the data you gathered is according to the requirements for this scenario.