AIM is Inactive and not Collecting Data

Symptom

The AIM is inactive and unable to collect data.

Solution

Verify the following:

The caesadaim.exe process is running.
The log file for the domain is created in the AIM directory for every configured domain.

If the process is not running or the log file is not created, restart the SystemEDGE service.

If the AIM is not running after restarting the SystemEDGE service, verify the following requirements and take appropriate action:

.NET 3.5 SP1 Framework is installed on the AIM host.
Exchange Management Tools 2007 SP3 is installed on the same host as the AIM (if the domain contains one or more Exchange 2007 servers).

Symptom

The ADES AIM does not monitor one or more domains.

Solution

Verify that a log file is created for each monitored domain in the ADES AIM folder with the name domain_AIM.log. If the log file is not created, verify that the domain is configured for monitoring using nodecfgutil.exe.
If the log file is created for the domain, open the log file and look for the following error message:
```
The specified domain does not exist or cannot be contacted.
```
If this message exists in the log file, verify that communication between the ADES AIM host and the domain controller is not blocked. When the domain controller is accessible from the ADES AIM host, initiate Discovery for the AIM through CA Spectrum.