Troubleshooting and Technical Support › CA TLC: Total License Care › Preparing to Reopen a Closed Issue

Preparing to Reopen a Closed Issue

If a previous-resolved problem recurs, contact CA Technical Support to have the issue reopened. See the original contact number so that all historical information is available for diagnosis.

Before you call, have the following information available:

• The original contact number and solution (if available)
• A history of the problem and resolution
• All available diagnostic data (see the section Collecting Diagnostic Data earlier in this appendix)