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Troubleshooting and Technical Support › Collecting Diagnostic Data › Interpreting Diagnostic Data

Interpreting Diagnostic Data

When you have collected the specified diagnostic data, write down your answers to the following questions:

  1. What was the sequence of events before the error condition?
  2. Can the problem be recreated at will?
  3. What circumstances existed when the problem occurred, and what action did you take?
  4. Has this situation occurred before? What was different then?
  5. Did the problem occur after a particular PTF was applied or after a new release of the software was installed?
  6. Have you recently installed a new release of the operating system?
  7. Has the hardware configuration (tape drives, disk drives, and so on) changed?

From your response to these questions and the diagnostic data, try to identify the cause and resolve the problem.

If you determine that the problem is the result of an error in a CA software product, go to https://support.ca.com to see if a fix (APAR or PTF) or other solution has been published. If the issue remains unresolved call CA Technical Support.