Application Problems or Errors

If you have a problem with an application program, or it terminates abnormally, do the following:

If your system abended, see the appropriate IBM system messages and codes documentation.
If you received an inappropriate return code, review the procedure you used, then review the return code description for the recommended action in the IBM MVS system messages and codes documentation.
If you have a problem with a system or operator function, collect the dump or screen print, if appropriate.
Check all system and application logs for applicable messages.
If the current maintenance tape has not been applied, check the information member for an applicable solution or access support.ca.com online.
Note: For more information about accessing online customer support, see Accessing the Online Customer Support System.